CRM Switch

G2 Grid for CRM – Overview and Observations

Posted by on May 18, 2013

G2 Grid for CRMG2 Crowd is a Chicago-based startup that is looking to disrupt the traditional analyst approach to rating software and software vendors.

G2 Crowd’s G2 Grid for CRM can be viewed as a crowdsourced alternative to the Gartner Magic Quadrant for Sales Force Automation. Reviewers authenticate into G2 Crowd’s site using their LinkedIn credentials so that their identity and company affiliation can be validated. (more…)

Pin It

Tags: ,

Posted in: CRM Industry

Leave a Comment (0) →

5 CRM Implementation Myths

Posted by on May 9, 2013

5 CRM Implementation MythsAs those who have been through the CRM selection process know, once a particular solution has been decided on, there’s still a lot of work left to be done before a new system goes live and is ready to use. While careful planning, evaluation, and detailed specifications will go a long way in making the process easier, there are a host of new decisions to be made when it comes time to begin the CRM implementation process. (more…)

Pin It

Tags: , ,

Posted in: Implementing CRM

Leave a Comment (0) →

U.S. CRM Market Share 2013

Posted by on April 29, 2013

CRM Market Share 2013CRM Switch conducted a survey of 752 employees from different U.S.-based companies in order to determine the relative market share of each of the popular CRM systems. The overall results of the survey had a margin of error of ±3.6%.

Survey responses were collected the week of April 22, 2013. We also asked respondents to identify which of three categories of full time employee count that their company fell into.

The job categories of those surveyed included sales, marketing and project management. (more…)

Pin It

Tags: ,

Posted in: CRM Industry

Leave a Comment (4) →

Should Your Users Install a CRM Outlook Integration Plugin?

Posted by on April 19, 2013

CRM Outlook IntegrationIf your company is planning to move from a legacy CRM system or contact manager to a browser-based CRM solution, you will be forever rid of having to install and maintain CRM-related software on users’ desktops and laptops, right?

Well, not exactly. At many companies where Outlook is the standard email client, a CRM Outlook integration plugin is installed on every user’s computer as part of the CRM rollout. (more…)

Pin It

Tags: ,

Posted in: CRM Features

Leave a Comment (0) →

Has Your CRM System Become a Bad Word?

Posted by on March 27, 2013

Is Your CRM System a Bad Word?Over the years, we have spoken to people at many organizations where the decision was made to replace the existing CRM system with a new one.

In many cases, the reason for the decision to replace the existing CRM system was because the technology became dated or newer technology failed to perform as advertised. (more…)

Pin It

Tags: , ,

Posted in: CRM Value

Leave a Comment (0) →

Hurry Up and Wait – Why Your Cloud CRM Seems Slow

Posted by on March 7, 2013

Cloud CRM - Does it Seem Slow?It’s always great to hear a CRM success story. We get to hear a lot of them, and are fortunate to often be a part of some of those stories. Of course, CRM isn’t a silver bullet for every business, and sometimes even the eventual path to success has some bumps in the road and a wrong turn or false start along the way. (more…)

Pin It

Tags: , ,

Posted in: CRM Access

Leave a Comment (0) →

Five Things to Temporarily Forget About When Buying CRM

Posted by on February 28, 2013

Things to Forget About When Buying CRMYour organization’s CRM buying process has been moving in fits and starts. You’re personally frustrated because you want to get a new CRM system in the hands of your team and the buying process has stalled out once again. Is the problem some elusive notion such as “group inertia”, or is it something that’s clearly identifiable? (more…)

Pin It

Tags: ,

Posted in: Buying CRM

Leave a Comment (0) →
Page 1 of 10 12345...»