Updated: December 11, 2018
This is a fact-based comparison of Salesforce® and Microsoft Dynamics™ 365.
For those who work for an organization that is moving toward a new CRM solution, the information below is a starting point.
While we have attempted as much as possible to keep this analysis a statement of facts, we expect that advocates for each solution will find areas that appear slanted in the direction of the other.
The analysis primarily focuses on out-of-the-box functionality. We have intentionally limited the number of references to third party products.