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CRM Cost Calculator

CRM Cost CalculatorUse this CRM cost calculator to estimate your organization’s total CRM investment over a number of years that you specify.

The total cost of CRM is more than just the CRM subscription fees. We have taken multiple levels of expense into consideration.

The fields contain default values. You can input/select your own values.

If you do not plan to subscribe to any add-on products you can set that cost to 0 or blank. (more…)

Posted in: Buying CRM

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Is There Too Much Starch In Your B2B Digital Marketing?

Starchy B2B Digital MarketingLet’s face it – most B2B digital marketing is stiff and boring.

Maybe it’s a fear of crossing a perceived fine line between being entertaining and being unprofessional.

It could be because marketers think that something has to be laugh-out-loud funny in order for it to be humorous. After all, how can we compete with professional comedy?

Whatever the reasons, the tendency is for marketers to err on the side of being starchy. (more…)

Posted in: Inbound Marketing

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8 CRM Review Sites For You To Review in 2018

CRM Review WebsitesThinking about investing in CRM software in 2018?

In today’s reviews-driven marketplace, the starting point for many is to look for a CRM review site.

The proliferation of business technology vendors has spawned a cottage industry of business software review websites. According to one of the sites covered below, enterprise technology is on track to exceed $2 trillion annually.

Some software review sites have hundreds of categories. Categories range from bakery software to heat map software to live chat software. (more…)

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Don’t Be That Marketer – Include All Activities In Your Process Maps

Car Dealership CRMI recently listened to an excellent episode of Doug Burdett’s Marketing Book Podcast. Doug interviewed Mark Schaefer about the most recent edition of his book, The Tao of Twitter.

Included among a lot of great marketing information was an interesting story that Mark told near the end of the podcast.

As do many small business owners, Mark leases a car rather than purchasing one. (more…)

Posted in: Marketing Automation

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Is It Time to Dump That Legacy CRM System?

Pile of Legacy System ComputersRarely does a week go by that we don’t hear from someone whose company is using a legacy system for CRM.

In many cases, there have been hundreds of thousands of dollars invested in the system over the years. There can be multiple integrations with other legacy systems.

A common problem with a legacy system is that sales user adoption is low. We often hear, “our salespeople enter their opportunities into CRM — but that’s about it.” (more…)

Posted in: CRM Strategy

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Can Your CRM Database Be Extended?

Adding CRM Database TablesLike all databases, a CRM database has tables. Tables are the most important component of a database. Data are stored in rows within tables.

In CRM systems, the Account table stores company information. The Contact table stores information about people.

Different CRM vendors have different names for tables. Microsoft calls tables entities. Salesforce.com and GreenRope refer to tables as objects. SugarCRM and Zoho both label tables modules.

All CRM systems come with a standard set of tables. These typically include Accounts, Contacts, Opportunities and Activities. There are usually a variety of other tables that are in place to support the CRM system’s functionality. (more…)

Posted in: Buying CRM

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The Fastest Way For a Sales Leader to Get a New CRM

Get a new CRM system fastWhether you’re a long-time sales leader at your company or you’re brand new to your organization, you may not have the right tools in place for reporting on the activities and aggregate pipeline of your sales team.

However, the CEO has asked you to regularly report to him or her about specific sales activity and what new business to expect in the coming months. To get the requested information, you spend a lot of time asking salespeople questions, collecting spreadsheets and consolidating information.

What you really need — and need fast — is a CRM system that works for both your salespeople and for you, as an accountable manager. In this situation, patience is not always a virtue. The faster you can get a new CRM system up and running (or an existing CRM system properly configured), the better. (more…)

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CRM in Manufacturing: A Necessary Investment For Increasing Sales?

CRM In ManufacturingMany manufacturing companies have had thriving businesses for decades, without the help of a standalone CRM system.

For most of these manufacturers, the ERP system has served as the company’s shared repository customer information.

Individual salespeople have been managing end customer, dealer and distributor personnel information as email client contacts.

A salesperson at a manufacturer who manages major accounts knows exactly who to stay in touch with. In their case, it’s the quality of relationships, not the quantity.

For manufacturers that do not have a CRM system in place, here are some of the places where we’ve seen CRM-equivalent data stored: (more…)

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