Several of the popular CRM applications, including Salesforce, Microsoft CRM and Sugar have been offered by the same company throughout their entire life cycle. Others, including GoldMine, Sage ACT!, Sage CRM and Sage SalesLogix have seen multiple changes in corporate ownership due to mergers and acquisitions.
New versions range from periodic, major releases to more regular, seasonal releases.
Instructions: Click the Continue button and then use your mouse wheel to move forward and backward in time. Alternatively, you can click and drag the timeline itself or drag the gray box at the bottom of the timeline to the left or the right. You can also view this CRM industry timeline in a browser tab.
The CRM industry timeline spans from the founding of Microsoft Corporation in 1975 to the present day, but since the former is a significant outlier, we’ve defaulted the timeline to 1999. Please comment below if you’d like to suggest any changes.