Suddenly, and without any prior warning, you’re under attack.
The assailant is a hulking decayed horror that has a singular focus: to devour you as quickly as possible and move on to the next victim. There’s nowhere to run, nowhere to hide, and you are all alone.
Faced with your final moments, you dig deep down inside yourself to find a way out of this horrible nightmare. (more…)
On the surface, Facebook & CRM are aimed at opposite groups: people connecting with friends vs. salespeople managing opportunities. However, CRM is built on the premise that the more data you have about your customers, the better your relationship management will be.
And when it comes to collecting data about people, Facebook is in a league of its own. (more…)
When it comes to convenience and flexibility, especially for a mobile sales force, it’s hard to beat web applications. And when it comes to web applications, it’s difficult to ignore Google App’s growing presence in the enterprise application space.
Google’s suite of web-based products allows for an unprecedented level of coordination and collaboration on a wide variety of projects, and is a natural fit for cloud-based CRM solutions. (more…)
Whether your business is focused on B2B, B2C, or a combination of the two, it’s important to understand some of the key differences between them.
While both groups have the same basic goal — to purchase a product — they typically have very different needs and motivations. These differences should be used to inform your customer service approach toward each segment. (more…)
Your enterprise CRM system has a lot of features designed to streamline your business processes — some of which you may not have explored yet. Workflow automation is one of the more popular features, as it eliminates the need to perform a lot of tasks manually. Within a simple user interface you can easily set up rules to automate many of your day-to-day tasks. (more…)